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&lt;script type='text/javascript'&gt;
var jobURL='https://form.myrecruitmentplus.com/applicationform?jobAdId=9801435';
var mailURL='https://web.martianlogic.com/application/SendAdToFriend.jsp?jobAdId=9801435';
function openApplicationForm() {
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}
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 Customer Experience Manager Essendon ZEEKR | Redefining the Future of Automotive
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;&lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Join one of Australia's most exciting automotive brands and help shape a customer experience unlike any other.&lt;/strong&gt;&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;At &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Essendon ZEEKR&lt;/strong&gt;, we're not simply selling vehicles. We're delivering an innovative, premium ownership journey powered by cutting-edge technology, exceptional service, and meaningful customer relationships.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;As we continue to grow, we're searching for a passionate and driven &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Customer Experience Manager&lt;/strong&gt; to become the voice of our customers and champion excellence across every stage of the customer journey.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;This is a unique opportunity to work closely with our Sales Team, leadership group, customers, and key stakeholders to ensure every interaction reflects the premium standards of the ZEEKR brand.&lt;/p&gt;About the Role
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;As the &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Customer Experience Manager&lt;/strong&gt;, you will play a pivotal role in creating exceptional experiences for our customers from their first interaction through to long-term ownership.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;You'll work alongside our Sales Team to support customer engagement, manage customer feedback and complaint resolution, strengthen stakeholder relationships, and identify opportunities to continuously improve the customer journey.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;This role is perfect for someone who thrives on building relationships, solving challenges, and making a genuine impact on customer satisfaction and business success.&lt;/p&gt;
 &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Key Responsibilities Customer Experience Excellence&lt;/strong&gt;
 &lt;ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Champion an outstanding customer experience across every stage of the sales and ownership journey.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Manage customer feedback and complaints registers, ensuring concerns are resolved professionally and efficiently.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Proactively identify trends, risks, and opportunities through customer insights and feedback.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Support the Sales Team in delivering a seamless and memorable customer journey.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Drive initiatives that improve customer satisfaction, loyalty, advocacy, and retention.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Ensure all customer interactions align with ZEEKR's premium brand standards and values.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Identify and implement opportunities for continuous improvement across customer touchpoints.&lt;/li&gt;
 &lt;/ul&gt;
 &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Stakeholder &amp;amp; Relationship Management&lt;/strong&gt;
 &lt;ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Build strong relationships with customers, internal departments, manufacturer representatives, and external partners.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Act as a trusted escalation point for complex customer matters.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Work collaboratively with dealership leadership to improve processes and customer outcomes.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Support initiatives that enhance customer engagement and strengthen the Essendon ZEEKR brand.&lt;/li&gt;
 &lt;/ul&gt;
 &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Reporting &amp;amp; Continuous Improvement&lt;/strong&gt;
 &lt;ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Analyse customer experience data and feedback to uncover meaningful insights.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Prepare reports and recommendations that support business improvement initiatives.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Assist in developing customer-focused programs, policies, and procedures.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Stay informed on industry trends and emerging best practices in customer experience.&lt;/li&gt;
 &lt;/ul&gt;
 &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;About You&lt;/strong&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;We're looking for someone who genuinely enjoys creating exceptional customer experiences and building long-term relationships.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;&lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;To be successful, you'll bring:&lt;/strong&gt;&lt;/p&gt;
 &lt;ul style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;margin-left:25px!important;"&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Previous experience in Customer Experience, Customer Success, Relationship Management, Hospitality, Automotive, Luxury Retail, or a similar customer-focused role.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Exceptional communication and interpersonal skills.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Strong conflict resolution and problem-solving capabilities.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;The ability to build rapport and influence stakeholders at all levels.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;Excellent organisational skills and attention to detail.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;A proactive and solutions-focused mindset.&lt;/li&gt;
  &lt;li style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;A passion for delivering experiences that exceed customer expectations.&lt;/li&gt;
 &lt;/ul&gt;
 &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Why Join Essendon ZEEKR?&lt;/strong&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;🌟 Be part of one of the world's most exciting and innovative electric vehicle brands.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;🚀 Join a growing dealership with genuine opportunities for career development and progression.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;�? Work alongside a passionate and supportive leadership team.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;💡 Make a real impact in a role where your ideas, initiative, and customer focus are valued.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;🚗 Help shape the future of customer experience within a premium automotive brand.&lt;/p&gt;
 &lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;The Opportunity&lt;/strong&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;This is more than a customer service role. It's an opportunity to become a key contributor to the success and growth of an emerging global EV brand.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;If you're passionate about people, customer excellence, and delivering experiences that leave a lasting impression, we'd love to hear from you.&lt;/p&gt;
 &lt;p style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;"&gt;&lt;strong style="color:#000000!important;font-weight:300!important;padding-left:0;letter-spacing:0px!important;font-size:13px!important;font-family:Open Sans!important;line-height:20px!important;padding-right:0!important;font-family:'Mont Bold','Mont Heavy','Open Sans',helvetica,arial,sans-serif!important;font-weight:900!important;"&gt;Apply now and help redefine the future of customer experience with Essendon ZEEKR.&lt;/strong&gt;&lt;/p&gt;
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